We had a 4 berth cabin for two. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. It may not display this or other websites correctly. They do nothing, you have to ring and ring and ring, no answer. We have booked a return ferry crossing to Santander on a flexi ticket. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. No kettles in cabins. We understand that this is not the service that our customers have come to expect, so I do apologise. Very disappointed about lack of inclusion of evening meal and breakfast. Prices at bar very reasonable. The ribs dry and stringy. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. The reason given by their call centre was "the ship will sail on 21st June". These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. These tickets require a 25% deposit at the time of booking. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Lets have a look at different types of tickets. Flexi 165. We look forward to welcoming you on board. No doubt I'll be told to claim on my insurance again! Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Overall this was a much better No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Read 1 more review about Brittany Ferries. It has been 4 weeks since my first email. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Check out what 17,513 people have . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Maybe try searching. Brittany Ferries General Ferry Booking Terms and Conditions. Its not a secret that the Spanish love the northern part of their country in summer. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. It looks like the link pointing here was faulty. Get inspiration, tips and holiday competitions straight to your inbox! Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. Cancellation charges apply according to different ticket types. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. 125595. Disgraceful, unconscionable, uncaring and . We had a 4 berth cabin for two. Before this, you can only receive a partial refund via a travel voucher. Evening meal was great and great service. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. This version is easier to follow/use. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Rank in 1 month. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Full payment is required if booking within 60 days of travel. No contact. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. or re book on other date ,,or tell them my situation ,,,thanks in advance. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. I moved . Lets see whether you can make amendments to your tickets or not. #3. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) 590 amp; ~26cm HS-1 Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. The beds are very comfortable and we slept extremely well. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Email sent: Jan 10, 2023 3:49pm. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. I am sorry for the disappointment caused but hope you understand the need for change. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Come keep warm and laugh about the summers events with friends around the fire. Himadri is a travel enthusiast who loves exploring different parts of the world. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. Just awful. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Is BF really so inflexible? Tripadvisor performs checks on reviews. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Here are 8 tips for writing great reviews. . Back to driving thru France to Spain. To cancel your booking please use the Manage my booking facility. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. Kind regardsAlison Brittany Ferries, This is not a review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We also ensure all reviews are published without moderation. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Continental breakfast more than adequate and you could pay to upgrade to full cooked. I am not complaining about the crossing or the staff on board. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. The shop was small but ok. Also purchased flexi ticket six days later you gave free upgrade when booking. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. We had a 4 berth cabin for two. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. Ask A8719VLandrewc about Brittany Ferries. Brittany Ferries also charges cancellation fees on its tickets. Review tags are currently only available for English language reviews. Plus special offers on kids meals are available on all crossings. It goes against our guidelines to offer incentives for reviews. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Brittany Ferries not playing ball. Revenue impacts the experiences featured on this page. It all screams SCAM! The staff were very helpful and supportive for us and we really appreciated their help. You rock! Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. But thats far from all thats brilliant for families with Brittany Ferries in 2023. 3. For a better experience, please enable JavaScript in your browser before proceeding. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. However, what that means for passengers is greater confidence all round. 381. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. This email was sent January 10, 2023 3:49pm. You are using an out of date browser. read more, Ferry Portsmouth to Santander. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Would have liked a smoothie or ginger beer. Minimal space in the cabin but its If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. Been using your services for many years and never had a problem before. Holyhead - Dublin. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Recommended experiences in and around Portsmouth. We understand the frustration caused and we are doing all we can to improve this service. > See our booking terms and conditions *Terms apply. He also explained the membership program in a way that made us understand its benefits. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. Dear Mark, Thank you for your review. Kind regardsAlison Brittany Ferries. Claim it. No refund in case of a ticket booked in a special offer. Is this your brand on Milled? But much better than Galicia. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. We are currently recruiting more staff to help with this. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. If you need help or advice, its readily available. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. read more. Hangry moments are avoided with childrens menus in all restaurants. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Then theres the flight itself. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Cancellation rules vary according to ticket type. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. We had a 4 berth cabin for two. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. brittany-ferries.co.uk Say Hola to Spain in 2023. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. In the case of Standard and Flexi tickets, you pay fewer . Realted:- Premier Inn Cancellation Policy. It all screams SCAM! Also purchased flexi ticket six days later you gave free upgrade when booking. Dear Gavin, Thank you for taking the time to write a review. Three weeks on and I still haven't managed to speak to somebody. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. Review tags are currently only available for English language reviews. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. We are currently recruiting more staff to help with this. I liked the updated cost as each section of the booking was completed. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. OP. Standard 158. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits I see you have - once again - amended your booking forms. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Brittany Ferries . Trains to Belfast. While doing this the price increased. Have a Flexi ticket booked for end July and need to amend. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. May 5, 2020. Review tags are currently only available for English language reviews. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. In summary, here are the ways you can request a Brittany Ferries refund: $767. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Score: 4.3/5 (13 votes) . Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Date of experience: 02 January 2023 Thank you Jude. Twice been on hold for over 2 hours. If you cancel you will only get a 75% refund. Refunds can also be acquired in the form of vouchers. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. I appreciate that they are extremely busy atm , but find this unacceptable. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Ok. also purchased Flexi ticket six days later you gave free upgrade when booking ill health believe I. 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